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James Colgan's avatar

Awesome nuggets for any founder to take away.

I particularly like the first regarding pricing. Pricing AI based on seats or API calls underestimates the transformation it can drive. The real unlock is tying monetization to the job done, e.g. deals closed, tickets resolved, hours saved, insights surfaced, etc. This aligns incentives, proves ROI, and creates a defensible pricing moat. It also forces product teams to deeply understand and measure outcomes, not just activity.

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